Policies

Policies

Privacy Policy

PLEASE READ ALL THE TERMS AND CONDITIONS BELOW

Any additional questions contact 757-645-7620

 

Refund Policy

At Allure Bakery, we try to do our best to accommodate reasonable situations, if you have ANY questions or concerns, please email us at orders@allurebakery.com.

Once your order has been picked up by you or a designated party it is considered “Accepted”. All products are the responsibility of the customer once it leaves our shop. Refunds requested due to decorating style, color, shade, or general decoration design will not be honored. We only give refunds in accordance with refund policies.

You may qualify for a credit if the product is brought back to us and the quality, flavor or texture is determined not to meet our standards (our items are tasted daily to insure highest possible quality). Quality determination is solely at the discretion of Allure Bakery. Keep in mind that variety in temperature and humidity may impact the flavor, overall design, or texture to some degree. Please understand, we cannot control changes in texture or changes in color or shape due to weather conditions or packing and shipping guidelines.

The process to produce our items are spread over a period of several days and include, recipe prep, purchasing ingredients, creation, baking, and packaging.
If you need to postpone your order for another date, we require at least one week notice. With less notice, we can reschedule your order (depending on availability) however, you may incur an extra charge to re-bake.

Non-Perishable items cannot be returned if they are opened within 10 business days of purchase date (No exceptions). Flavor and texture is subjective. We do not accept returns based on taste. We accept all unopened Non-perishable items. If you receive a damaged or defective non-perishable item, please contact us at (757) 645-7620 within 24 hours with the following information:

  • Order number for the item
  • Date of arrival
  • Condition of item at time of arrival with photographic proof
  • Detailed explanation of the issue
  • Whether you prefer a refund or replacement

Online Bakery

We’re an online bakery and not a brick and mortar establishment. Unfortunately, we’re unable to set your custom order out in hopes to be purchased by another buyer. We purchase perishable food items (which can’t be returned) provided by 3rd parties (who can’t provide refunds) to deliver the freshest products to you.

Perishable items cannot be returned or refunded. Flavor and texture are subjective. We do not accept returns based on taste. If you receive a damaged or defective perishable item, please contact us at (757) 645-7620 within 24 hours with the following information:

  • Order number for the item
  • Date of arrival
  • Condition of item at time of arrival with photographic proof
  • Detailed explanation of the issue
  • Whether you prefer a refund or replacement

Refunds

(if applicable) (Unopen Non-Perishable Product Must Be Returned Within 10 business Days Of Purchase Date) (No Exceptions)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-10 business days.

Late or Missing Refunds

(if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at (757) 645-7620.

Exchanges

(if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: 5248 Rockingham Drive Williamsburg, Virginia 23188

Shipping

To return your product, you should mail your product to: 5248 Rockingham Drive Williamsburg, Virginia 23188.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When the product is received, you will see a refund in 5 – 10 business days on your original payment method.

Cancellation

Because of our lengthy production process DEPOSITS ARE NON-REFUNDABLE. If you cancel your order 48 hours prior to your order date and delivery or pick-up time the you will not be eligible to a refund.

If you cancel your order before we have a chance to deliver it to you, there is NO Refund. If you pre-paid in full, or placed a partial payment, you will NOT get a refund if you cancel your order before we have a chance to deliver it to you.

If it is determined that you require and are eligible for a refund under refund policies, we will give you a refund (minus 25% handling/cancellation fee for all credit card orders). (NO CASH or CREDIT refunds will be given) NOTE: If we give you a refund, you CANNOT keep or consume the order. We will NOT negotiate a partial refund if you keep the order. No refund will be approved if the item or items have been consumed. If we deliver the order to you and and it is determined that you require a refund under refund policies, we will give you a refund (minus 25% handling/cancellation fee). NOTE: If we give you a refund, you CANNOT keep the order. You only get the refund if you do not “accept” the order if the order is damaged. If you request a refund at time of delivery, you MUST give us back the complete Order. We are not responsible for any expense you may incur for replacing our order.

We will do everything in our power to provide you with the finest quality of goods and services. At Allure Bakery we try to do our best to accommodate reasonable situations, if you have ANY question or concerns please email us at orders@allurebakery.com